Store Policies
Northern Blooms reviews product availability, fulfillment timing and delivery details before payment. The policies below apply to customer purchases and order requests.
Plants
Plant purchases are final sale.
Trees & Shrubs
Eligible trees and shrubs are covered by the Northern Blooms seasonal replacement guarantee when the planting and watering instructions provided with the purchase are followed.
If an eligible tree or shrub fails over winter after the care requirements were followed, contact Northern Blooms in the spring. The original receipt and the failed/dead tree or shrub are required for replacement consideration.
Décor & Hardgoods
Eligible décor and hardgoods may be returned within 30 days with the original receipt.
Order Requests
Submitting an Order Request does not guarantee availability and does not charge the customer. Northern Blooms reviews availability, quantities, substitutions and expected timing before payment.
Once the request has been reviewed, the customer receives a secure review link before continuing to Clover payment.
Pickup
Pickup is by arrangement after product availability and timing have been confirmed.
Weekend Delivery
Deliveries are scheduled for Saturday or Sunday.
Small orders within our immediate local delivery area start at $15. Larger or heavier orders, including items such as trees, bulk garden products and patio furniture, may have a higher fee. Deliveries outside the immediate local area may also cost more based on distance.
The exact delivery fee and delivery date are confirmed with the customer before payment.
Guest Order Requests
A customer account is not required. The email address provided with the request is used to send a secure review link after Northern Blooms checks availability. That link is specific to the individual request and should not be shared.